Thank you for shopping at Fashiozen – Your Fashion Marketplace. We are committed to ensuring a smooth and transparent shopping experience for all customers. This Refund and Returns Policy outlines your rights and our responsibilities regarding returns and refunds.
🛍️ Return Eligibility
Timeframe: You may request a return within 14 days of receiving your order.
Item Condition: To be eligible for a return, the item must be:
Unworn, unused, and in the same condition that you received it
With original tags, packaging, and hygiene seals (if applicable)
Non-returnable items:
Undergarments, swimwear, and earrings (for hygiene reasons)
Final sale items (clearly marked at checkout)
Customized or made-to-order items
🏬 Marketplace Vendor Policy
Fashiozen is a multi-vendor platform. While we facilitate the transaction, each vendor is responsible for handling their own returns and refunds. Please review the vendor’s specific return policy on their product page before purchasing.
If your return is related to an item sold by a specific vendor, we will assist in coordinating communication and resolution.
🔁 Return Process
Initiate a Request:
Email us at support@fashiozen.com with:
Order number
Reason for return
Photos if the item is damaged or defective
Authorization:
Once your request is reviewed, you will receive instructions on how to ship the item back.
Shipping:
Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping method.
💸 Refunds
Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 3-5 business days.
Refund Method: Approved refunds will be credited to your original payment method.
Partial Refunds: In some cases (e.g., signs of wear, missing tags), a partial refund may be issued.
🔄 Exchanges
Due to inventory limitations and vendor structures, we do not offer direct exchanges. To exchange an item:
Please return the original item for a refund.
Place a new order for the preferred item.
❗ Damaged or Defective Items
If you receive a defective, damaged, or incorrect item, notify us within 48 hours of delivery. We will coordinate with the vendor to:
Send a replacement (if available), or
Issue a full refund including shipping costs
📩 Need Help?
For any return-related questions or assistance, reach out to our support team:
Email: support@fashiozen.com
Hours: Monday – Friday, 9 AM – 5 PM (EST)
By placing an order on Fashiozen, you agree to this Refund and Returns Policy.
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