Thank you for shopping with FashioZen. We aim to ensure your satisfaction with our products. Please review our Return and Refund Policy carefully.
1. No Refund Policy
FashioZen does not offer refunds for purchased items. All sales are final.
We encourage customers to carefully review product details, sizes, and colors before making a purchase.
2. Exchanges
Eligible Exchanges: We accept exchanges only in cases of incorrect items or size issues.
Timeframe: Exchange requests must be made within 2 days of receiving your order.
Condition: Items must be unused, unworn, and in their original condition with all tags attached.
3. Exchange Process
Requesting an Exchange: To request an exchange, contact our customer support at support@fashiozen.com with your order number and the reason for the exchange.
Approval: Once your exchange request is approved, we will provide instructions for returning the item.
Return Shipping: Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
Processing Time: Exchanges will be processed within [insert number] business days after we receive the returned item.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within [insert number] days of delivery.
We will arrange for a replacement or an exchange at no additional cost.
5. Non-Returnable Items
Certain items are non-returnable, including:
Items marked as final sale.
Customized or personalized items.
Items that have been worn, washed, or altered.
6. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Email: support@fashiozen.com
Corporate Office: 124–128 City Road, London, United Kingdom
Facebook: FashioZen
Instagram: FashioZen
