Thank you for shopping with FashioZen. We aim to ensure your satisfaction with our products. Please review our Return and Refund Policy carefully.

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1. No Refund Policy

• FashioZen does not offer refunds for purchased items. All sales are final.

• We encourage customers to carefully review product details, sizes, and colors before making a purchase.

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2. Exchanges

• Eligible Exchanges: We accept exchanges only in cases of incorrect items or size issues.

• Timeframe: Exchange requests must be made within 2 days of receiving your order.

• Condition: Items must be unused, unworn, and in their original condition with all tags attached.

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3. Exchange Process

• Requesting an Exchange: To request an exchange, contact our customer support at support@fashiozen.com with your order number and the reason for the exchange.

• Approval: Once your exchange request is approved, we will provide instructions for returning the item.

• Return Shipping: Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

• Processing Time: Exchanges will be processed within [insert number] business days after we receive the returned item.

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4. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within [insert number] days of delivery.

• We will arrange for a replacement or an exchange at no additional cost.

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5. Non-Returnable Items

• Certain items are non-returnable, including:

  • Items marked as final sale.

  • Customized or personalized items.

  • Items that have been worn, washed, or altered.

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6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Email: support@fashiozen.com
Corporate Office: 124–128 City Road, London, United Kingdom
Facebook: FashioZen
Instagram: FashioZen