Return, Exchange & Refund Policy

Last Updated: May 2026

At FashioZen, customer satisfaction is our highest priority.

We understand that shopping online requires trust. That’s why every order is carefully reviewed and inspected before shipment to ensure the correct product, size, and quality standards are met.

Our goal is to provide a smooth, worry-free shopping experience and quick assistance whenever needed.

Easy Exchange Guarantee

If there is any issue with your order, we are here to help.

We gladly offer exchanges for:

  • Size-related concerns
  • Incorrect items received
  • Damaged or defective products

Simply contact our support team within 2 days of receiving your order, and we will guide you through the exchange process.

To be eligible for an exchange:

  • The item must be unused and unworn.
  • Original tags and packaging must remain intact.
  • The exchange request must be submitted within the specified timeframe.

Hassle-Free Exchange Process

To request an exchange, please contact us at:

Email: support@fashiozen.com

Please provide:

  • Your order number
  • Product name
  • Reason for the request
  • Photos (if applicable)

Once approved, our team will provide complete instructions and assist you throughout the process.

Exchange Shipping Support

For approved exchange requests, FashioZen will assist with the exchange process and cover applicable exchange shipping costs whenever necessary.

We believe customer support should be simple, fair, and stress-free.

Refund Resolution

Our priority is always to provide a replacement or exchange whenever possible.

However, if a replacement product is unavailable or permanently out of stock, a refund may be issued through the original payment method.

This ensures that customers are always provided with a fair resolution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

After verification, our team will arrange a replacement or suitable resolution at no additional cost.

Items Not Eligible for Exchange

The following items are not eligible for exchange:

  • Customized or personalized products
  • Items that have been worn, washed, or altered
  • Products without original tags or packaging
  • Requests submitted after the exchange eligibility period

Order Cancellation

Orders may be cancelled before they have been shipped.

Once an order has entered processing or has been dispatched, cancellation requests may no longer be possible.

Our Quality Commitment

We take quality seriously.

Every order is carefully checked before shipment to help ensure accuracy, quality, and customer satisfaction.

Our team works hard to deliver products that meet your expectations and to provide prompt support whenever assistance is needed.

Your confidence in shopping with FashioZen is important to us, and we are committed to making every purchase experience as smooth and enjoyable as possible.

Contact Us

If you have any questions, our support team is happy to assist.

Email: support@fashiozen.com

Corporate Office:
124–128 City Road, London, United Kingdom

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